Civil Service Customer Satisfaction Survey 2017

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Téama: Government
Tuairimí: 1522
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The results of a survey of Civil Service general public customers were published on 5 April 2017. The survey was undertaken by Ipsos MRBI on behalf of the Department of Public Expenditure Reform following an open tender process. The purpose of the survey was to ascertain satisfaction levels with services received, as well as more general perceptions of, and attitudes to, the Civil Service.

Surveys of general public customers are carried out every two years which meets a commitment in the Government’s Public Service Reform Plan 2014-2016 to “commission, deliver and disseminate the results of a Civil Service customer satisfaction survey”. There is also a commitment in the Civil Service Renewal Plan to “run regular surveys of Civil Service customers to more fully understand user experiences, expectations and requirements”. The results of the last survey were published on 6 May, 2015.

Data Resources (2)

PDF
Full Survey Results
CSV
Full Survey Results

Data Resource Preview - Full Survey Results

Teagmhálaí Margaret O'Donnell
Ríomhphost Teagmhálaí reformoffice@per.gov.ie
Uimhir Ghutháin Teagmhálaí Tel. : +353 1 6318079
Téama Rialtas
Dáta eisithe 2017-04-05
Dáta nuashonraithe 2017-04-07
Minicíocht Nuashonraithe Eile
Teanga English
Lamairne http://www.per.gov.ie/en/civil-service-general-public-customers/

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