Civil Service Business Customer Survey Results 2016

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The results of a survey of business customers of the Civil Service was published in January 2017. The purpose of the survey was to assess the levels of satisfaction with, and perceptions of, the services provided by Civil Service Departments and major Offices (not including the wider Public Service). The survey was carried out to meet a commitment in the Government’s Public Service Reform Plan 2014-2016 to “run regular surveys of civil service customers to more fully understand user experiences, expectations and requirements”. It also demonstrates the Civil Service’s commitment to improving the quality of service delivery to business customers at a central level (Departments and Offices are still expected to conduct their own customer consultation processes/surveys). The survey was undertaken by Perceptive Insight on behalf of the Department of Public Expenditure & Reform.

Data Resources (3)

PDF
Civil Service Business Customer Survey 2016
CSV
Results - all Businesses
CSV
Results - All businesses with employees

Data Resource Preview - Results - all Businesses

Contact Person Margaret O'Donnell
Contact Person Email reformoffice@per.gov.ie
Theme Government
Date dataset released 2017-01-12
Date dataset updated 2017-03-30
Update frequency Annual
Language English
Landing Page http://www.per.gov.ie/en/civil-service-business-customer-survey-2016/
OR: specify what period of time the dataset covers 2016

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